The Senior Manager, Retail Training is a dynamic leader who will mobilize a team of highly specialized Retail Product Educators to deliver elevated training sessions and offer in-market support to key accounts.

As a Senior Manager, you will lead a team of full time Retail Product Educators, to deliver exceptional results in brand engagement, training, and program execution. Your role will involve strategic oversight, fostering a high-performance culture, and collaborating with key client and agency stakeholders to ensure alignment with organizational priorities. This is a unique opportunity to elevate team impact, drive innovation, and shape the future of the brand experience. 

YOUR IMPACT IN THE ROLE:

• Provide strategic oversight of all product education efforts within the brand community.
• Bring forward innovative ideas and strategies to enhance the team experience and amplify program impact.
• Assist with the recruitment and onboarding to attract top candidates who embody the brand ethos. 
• Set clear, high-level expectations and guidelines, fostering an environment of continuous learning, accountability and growth.
• Manage team budgets, collaborating with the Director of Field Marketing on monitoring, reconciling, and optimizing resources.
• Oversee the development of high-quality training tools and video content for distribution to key retail accounts and  digital learning platforms.
• Regularly analyze team performance, delivering actionable insights, trend reports, and recommendations to inform strategic direction.
• Develop effective communication strategies to drive Retail Product Educators productivity and accountability.
• Troubleshoot and drive solutions when challenges or barriers arise, continuously improving based on key indicators and lessons learned.
• Collate comprehensive reports pertaining to program progress and opportunities.
• Build strong relationships with internal and external stakeholders.
• Execute market visits to provide on-the-ground coaching, strengthen team performance, and strengthen stakeholder relationships.

WHAT YOU NEED TO SUCCEED:

• 7+ years proven experience in team leadership responsible for leading high-performing teams. 
• Exceptional leadership, strategic thinking and communication skills, with the ability to influence at all levels. 
• Deep knowledge of content creation, brand education, training development, and program optimization. 
• Innovative problem-solver with a passion for enhancing team performance and program impact. 
• Collaborative team play who builds trust and drives alignment across departments and stakeholders.
• Outstanding communication and presentation skills to provide clear guidelines and examples to the internal and client teams. 
• Excellent writing and organizational skills with attention to detail and an exceptional ability to write, present, and share ideas clearly.  
• Enjoys a mix of office work and getting into the field, spending 25% of time traveling and in market.